Upload Logo as Admin fails to work even after a success message

Justin Goldberg
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July 29, 2024

In our wiki admin .../wiki/admin/look-and-feel/customize-navigation I upload a logo which provides a success message after saving but it doesnt work. The error messages in Chrome Dev tools are below. I was able to update the browser icon successfully though. The image in a png which is bigger then 200x200 (223x223). I tried the same as the browser image as well as a different one too. Neither work.

image.pngimage.png

image.pngimage.png

 

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Hans Polder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 2, 2024

@Justin Goldberg ,

Welcome to the community!

Since you're on the standard tier, you have access to Atlassian Support. I think it's best if you contact them, so they can provide more tailored support. Be sure to include the images you're trying to upload and let them figure it out based on the errors they would likely also see on their end. 

You can reach them via https://support.atlassian.com.

Please keep us updated with your progress!

Justin Goldberg
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 4, 2024

Thanks Hans. I had looked for that option at the time of posting but couldnt find it. I thought it was only on an upgraded version that we could lodge tickets like these. 

Like Hans Polder likes this

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