Upgrade confluence - now cannot start - Pre-activation expression": java.lang.NullPointerException

[Lukas Brezina]

Hello,

after upgrade Confluence I have following error message. And I am not able to start it. Will you be so helpful to give me some hints what to do?

It is running on the MSSQL

Thank you.

Lukas

In screen "Upgrade Check List [Form]", property "Pre-activation expression":
java.lang.NullPointerException
at com.install4j.runtime.beans.styles.FormStyle.visitControlButtons(FormStyle.java:184)
at com.install4j.runtime.beans.styles.FormStyle.setControlButtonText(FormStyle.java:111)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.setControlButtonText(ScreenEnvelope.java:254)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.setControlButtonText(WizardScreenExecutor.java:104)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.setNextButtonText(WizardScreenExecutor.java:170)
at com.install4j.script.I4jScript_Internal_232.eval(I4jScript_Internal_232.java:1)
at com.install4j.script.I4jScript_Internal_232.evaluate(I4jScript_Internal_232.java:*24)
at com.install4j.runtime.installer.helper.Script.evaluate(Script.java:33)
at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:201)
at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:195)
at com.install4j.runtime.installer.ContextImpl.runBooleanScript(ContextImpl.java:57)
at com.install4j.runtime.installer.ContextImpl.runBooleanScript(ContextImpl.java:234)
at com.install4j.runtime.installer.frontend.ScreenEnvelope.activate(ScreenEnvelope.java:157)
at com.install4j.runtime.wizard.WizardBase.setScreen(WizardBase.java:121)
at com.install4j.runtime.installer.frontend.WizardScreenExecutor.execute(WizardScreenExecutor.java:293)
at com.install4j.runtime.installer.controller.Controller$1.run(Controller.java:147)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:311)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:80)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

[Lukas Brezina]

@Gonchik Tsymzhitov .... I tried to do as much today myself, but from some reason still dos not work.

- I found the backup of the HOME folder, and I have a backup of the SQL database

- I uninstalled confluence, removed the Atlassian folder from Program Files

- installed the old version, which was there before - 6.7.0. 

- loaded back the HOME folder, started confluence 

- not possible to open the localhost page, though...

if I open the atlassian-confluence.log, I can see ...

2018-07-24 17:07:21,995 WARN [C3P0PooledConnectionPoolManager[identityToken->1mv4z2c9w1ktz3jr1b5vjvp|3deb97d7]-HelperThread-#0] [mchange.v2.resourcepool.BasicResourcePool] log com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask@32872c11 -- Acquisition Attempt Failed!!! Clearing pending acquires. While trying to acquire a needed new resource, we failed to succeed more than the maximum number of allowed acquisition attempts (30). Last acquisition attempt exception:
com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user 'Confluence'. ClientConnectionId:07ad5860-c806-4c89-a193-398d5124a9cf
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:260)
at com.microsoft.sqlserver.jdbc.TDSTokenHandler.onEOF(tdsparser.java:256)
at com.microsoft.sqlserver.jdbc.TDSParser.parse(tdsparser.java:108)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.sendLogon(SQLServerConnection.java:4507)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.logon(SQLServerConnection.java:3374)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.access$100(SQLServerConnection.java:85)
at com.microsoft.sqlserver.jdbc.SQLServerConnection$LogonCommand.doExecute(SQLServerConnection.java:3338)
at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7342)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.executeCommand(SQLServerConnection.java:2688)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(SQLServerConnection.java:2236)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.login(SQLServerConnection.java:1897)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectInternal(SQLServerConnection.java:1738)
at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(SQLServerConnection.java:1062)
at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(SQLServerDriver.java:572)
at com.mchange.v2.c3p0.DriverManagerDataSource.getConnection(DriverManagerDataSource.java:175)
at com.mchange.v2.c3p0.WrapperConnectionPoolDataSource.getPooledConnection(WrapperConnectionPoolDataSource.java:220)
at com.mchange.v2.c3p0.WrapperConnectionPoolDataSource.getPooledConnection(WrapperConnectionPoolDataSource.java:206)
at com.mchange.v2.c3p0.impl.C3P0PooledConnectionPool$1PooledConnectionResourcePoolManager.acquireResource(C3P0PooledConnectionPool.java:203)
at com.mchange.v2.resourcepool.BasicResourcePool.doAcquire(BasicResourcePool.java:1138)
at com.mchange.v2.resourcepool.BasicResourcePool.doAcquireAndDecrementPendingAcquiresWithinLockOnSuccess(BasicResourcePool.java:1125)
at com.mchange.v2.resourcepool.BasicResourcePool.access$700(BasicResourcePool.java:44)
at com.mchange.v2.resourcepool.BasicResourcePool$ScatteredAcquireTask.run(BasicResourcePool.java:1870)
at com.mchange.v2.async.ThreadPoolAsynchronousRunner$PoolThread.run(ThreadPoolAsynchronousRunner.java:696)
2018-07-24 17:07:21,995 WARN [C3P0PooledConnectionPoolManager[identityToken->1mv4z2c9w1ktz3jr1b5vjvp|3deb97d7]-HelperThread-#0] [mchange.v2.resourcepool.BasicResourcePool] log Having failed to acquire a resource, com.mchange.v2.resourcepool.BasicResourcePool@715feaed is interrupting all Threads waiting on a resource to check out. Will try again in response to new client requests.

any help please? :(

[Gonchik Tsymzhitov]

Hi! 

Could you provide the setenv.sh, conflurencedb.xml ? 

Looks like it is related driver connecting

https://confluence.atlassian.com/confkb/migrate-from-the-jtds-driver-to-the-supported-microsoft-sql-server-driver-in-confluence-6-4-or-later-939505122.html

Cheers,

Gonchik

[Serey Khun]

Hi! Sorry to piggy back on your post but I did an upgrade from version 6.6.2 to 6.10.2 and got the same Pre-Activation error.

I have Confluence running as a Windows Service and one thing I noticed was that the executable path did not update to use tomcat9.exe which resulted in Confluence not starting up.  Not sure if that is something you are facing as well.

Wondering if Gonchik can advise on that.

Thank you!

[Lukas Brezina]

Hello, I finally fixed it yesterday.  It took me few hours. But it works. uff :)

I deleted everything, removed all confluence, etc..

I restored SQL DB from backup, installed Confluence 6.7.0., extracted backup of HOME directory to the confluence and setup the parameters to connect the DB.

Voila, it started to work - then I did the upgrade to the 6.10.1 and everything is fine :)

[Serey Khun]

Lukas,  if you don't mind me asking, do you have Confluence running as a Windows Service?  If so, when you did the upgrade did you noticed it created a new service with path pointing to the "C:\Program Files\Atlassian\Confluence\bin\tomcat9.exe"?

[Lukas Brezina]

So, now I even reinstalled the confluence, but without success, the localhost does not run...

[Gonchik Tsymzhitov]

May I know your confluence behind the reverse proxy?

[Lukas Brezina]

It deoes not run on the public IP, as we are behind the proxy server...

[Lukas Brezina]

Any other idea? :( 

[Gonchik Tsymzhitov]

Let's share configuration of revers proxy. 

like nginx -T result

[Lukas Brezina]

Hello, any other idea? why confluence won't start, please?

[Gonchik Tsymzhitov]

Hello,

Lukas, could you clarify more detail info? From which version and to which version did you upgrade? 

 Also, could you provide a more log info? 

Cheers,

Gonchik  Tsymzhitov

[Lukas Brezina]

Hello,

everything started by no space on server -> backups just ate all disk space :(. Confluence was not working. So I deleted backups, restarted server and saw, that it still does not work. So I upgrade the confluence to the 6.10., no success (same error message), then I used 6.9. same error message,...  I think the upgrade was from 6.7.0

[Gonchik Tsymzhitov]

Well, 

what about logs? 

[Lukas Brezina]

All logs in ZIP file here: https://www.dropbox.com/s/byueb1l00on6dnj/gc-2018-07-18_13-18-57.log.0.zip?dl=0

[Gonchik Tsymzhitov]

First, Let's upgrade your connector.

but failed to unregister it when the web application was stopped. To prevent a memory leak, the JDBC Driver has been forcibly unregistered.

And then let's flush plugin cache

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

[Lukas Brezina]

what is ment by that, please? How to upgrade the connector? 

[Gonchik Tsymzhitov]

https://confluence.atlassian.com/doc/database-jdbc-drivers-171742.html

[Lukas Brezina]

Thanks, I just did it - uploaded jar files to the WEB-INF and restarted confluence, but localhost on 8090 port still does not respond.

[Gonchik Tsymzhitov]

Please, remove all old mssql connectors. 

You are blocking ClassLoader work. 

I suggest remove mssql-jdbc-6.4.0.jre[7,9].jar files.  and 6.3.0-jre-preview 

Cheers,

Tsymzhitov Gonchik

[Lukas Brezina]

ok, I kept mssql-jdbc-6.4.0.jre8.jar and removed the rest. Restarted confluence, the next check I will do tmrw morning, so I will update this issue.

Thank you for now!! 

[Lukas Brezina]

hello, so same problem. confluence restarted, but it did not start. I am attaching again logs. can you please check? 

https://www.dropbox.com/s/7s4z9q7v9qbhm2i/logs.rar?dl=0

I see, there is still problem with the tomcat... :( 

[Gonchik Tsymzhitov]

Well, what is the JRE version are you using? 

it should be 8.

[Lukas Brezina]

yes, it is 8. just upgraded to the newest version. 

[Lukas Brezina]

Can I somehow reinstall the confluence? I have the backup, which is made before every upgrade,... 

[Lukas Brezina]