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Updating apps is not possible

Edited

Hi @LL,

in Confluence administration area, detailed in sub area "Apps verwalten", I saw this message:

Es ist eine neuere Version von Universal Plugin Manager erhältlich. Jetzt aktualisieren

 

so I want to update that app,

from "Installierte Version: 4.2.6"

to "Verfügbare Version: 4.3.1"

I want to do that on this way:

  1. clicking on "jetzt aktualisieren"
  2. confirm that I am an administrator (password window)

After that I have to wait a long time, the system wnat me again to confimr that I am an administrator and a while after that appears the message:

 

"Problem beim Zugriff auf die Datei [object Object]."

 

So I have absolutely no idea how to proceed now or whatever I did wrong. I would be happy to get some help from you.

 

 

--------------------------------

Further Infos:

 

The confluence logfiles, actually only the gc-2020-11-19_06-05-14.log, 

tail -f catalina.2021-02-18.log catalina.out gc-2020-11-19_06-05-14.log

are just showing me that output:

[7855826,270s][debug][gc,age] GC(49295) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)
[7855826,290s][info ][gc    ] GC(49295) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 792M->574M(1024M) 19,599ms
[7855844,272s][debug][gc,age] GC(49296) Desired survivor size 3670016 bytes, new threshold 2 (max threshold 15)
[7855844,287s][info ][gc    ] GC(49296) Pause Young (Mixed) (G1 Evacuation Pause) 620M->573M(1024M) 14,223ms
[7856023,884s][debug][gc,age] GC(49297) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856023,903s][info ][gc    ] GC(49297) Pause Young (Concurrent Start) (G1 Evacuation Pause) 795M->580M(1024M) 18,724ms
[7856023,903s][info ][gc    ] GC(49298) Concurrent Cycle
[7856025,162s][info ][gc    ] GC(49298) Pause Remark 581M->581M(1024M) 85,013ms
[7856026,058s][info ][gc    ] GC(49298) Pause Cleanup 582M->582M(1024M) 2,731ms
[7856026,060s][info ][gc    ] GC(49298) Concurrent Cycle 2156,546ms
[7856175,675s][debug][gc,age] GC(49299) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856175,696s][info ][gc    ] GC(49299) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M->578M(1024M) 21,218ms
[7856190,785s][debug][gc,age] GC(49300) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)
[7856190,802s][info ][gc    ] GC(49300) Pause Young (Mixed) (G1 Evacuation Pause) 620M->571M(1024M) 17,112ms
[7856374,849s][debug][gc,age] GC(49301) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856374,869s][info ][gc    ] GC(49301) Pause Young (Concurrent Start) (G1 Evacuation Pause) 794M->578M(1024M) 19,261ms
[7856374,869s][info ][gc    ] GC(49302) Concurrent Cycle
[7856376,203s][info ][gc    ] GC(49302) Pause Remark 583M->583M(1024M) 152,286ms
[7856377,126s][info ][gc    ] GC(49302) Pause Cleanup 584M->584M(1024M) 2,466ms
[7856377,128s][info ][gc    ] GC(49302) Concurrent Cycle 2259,162ms
[7856697,365s][debug][gc,age] GC(49303) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856697,396s][info ][gc    ] GC(49303) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M->585M(1024M) 31,087ms
[7856757,373s][debug][gc,age] GC(49304) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)
[7856757,387s][info ][gc    ] GC(49304) Pause Young (Mixed) (G1 Evacuation Pause) 621M->573M(1024M) 14,478ms
[7856862,386s][debug][gc,age] GC(49305) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)
[7856862,399s][info ][gc    ] GC(49305) Pause Young (Normal) (G1 Evacuation Pause) 789M->578M(1024M) 12,944ms

1 answer

0 votes
Brant Schroeder Community Leader Feb 17, 2021

@Stefan Reinhardt 

The universal plugin manager uses a lot of memory to start up.  You should also look into increasing the memory allocated to Confluence as this will help in future updates. https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html

Hi Brant,

thx for your feedback, I tried the mentioned "increasing memory" in a few steps, now I reached 4096m ... and acttually I don't believe that it will need so much memory, isn't it?

The updated line:

CATALINA_OPTS="-Xms1024m -Xmx4096m -XX:+UseG1GC ${CATALINA_OPTS}"

 

I'm not sure if it is important, but the error message is sometimes changed to that:

"Problem beim Zugriff auf die Datei Atlassian Universal Plugin Manager Plugin."

 

Maybe do you have any other ideas?

no, nothing like this in our logs.

 

Is there anything what I can do to enclose the problem?

Brant Schroeder Community Leader Feb 21, 2021

Have you tried stopping the confluence service and deleting the app cache to see if this will resolve the issue?

https://confluence.atlassian.com/confkb/how-to-clear-confluence-plugins-cache-297664846.html

Yes, I already did this a few days ago. No changes :-( 

Could I provide you with any other informations (special Logs or whatever?) 

Brant Schroeder Community Leader Feb 22, 2021

@Stefan Reinhardt - Have you created a support ticket with Atlassian?  https://support.atlassian.com/contact/   If you submit to them you can do a full support zip that they will be able to analyze and give you insights into the issue.  

In the meantime what are the logs showing on start up?  

Did you solve this ? We have same problem

We can not contact Support. Weil wir das Formular nicht ausfüllen können . Es kommt

This doesn't look like an Atlassian Cloud URL you're typing.

See instructions below on how to find your URL.
Da wir nur eine interne URL verwenden !

Greets

Ralf

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