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Updating apps is not possible

Stefan Reinhardt_wrk10v

Hi @LL,

in Confluence administration area, detailed in sub area "Apps verwalten", I saw this message:

Es ist eine neuere Version von Universal Plugin Manager erhältlich. Jetzt aktualisieren

so I want to update that app,

from "Installierte Version: 4.2.6"

to "Verfügbare Version: 4.3.1"

I want to do that on this way:

clicking on "jetzt aktualisieren"
confirm that I am an administrator (password window)

After that I have to wait a long time, the system wnat me again to confimr that I am an administrator and a while after that appears the message:

"Problem beim Zugriff auf die Datei [object Object]."

So I have absolutely no idea how to proceed now or whatever I did wrong. I would be happy to get some help from you.

--------------------------------

Further Infos:

The confluence logfiles, actually only the gc-2020-11-19_06-05-14.log,

tail -f catalina.2021-02-18.log catalina.out gc-2020-11-19_06-05-14.log

are just showing me that output:

[7855826,270s][debug][gc,age] GC(49295) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)
[7855826,290s][info ][gc    ] GC(49295) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 792M->574M(1024M) 19,599ms
[7855844,272s][debug][gc,age] GC(49296) Desired survivor size 3670016 bytes, new threshold 2 (max threshold 15)
[7855844,287s][info ][gc    ] GC(49296) Pause Young (Mixed) (G1 Evacuation Pause) 620M->573M(1024M) 14,223ms
[7856023,884s][debug][gc,age] GC(49297) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856023,903s][info ][gc    ] GC(49297) Pause Young (Concurrent Start) (G1 Evacuation Pause) 795M->580M(1024M) 18,724ms
[7856023,903s][info ][gc    ] GC(49298) Concurrent Cycle
[7856025,162s][info ][gc    ] GC(49298) Pause Remark 581M->581M(1024M) 85,013ms
[7856026,058s][info ][gc    ] GC(49298) Pause Cleanup 582M->582M(1024M) 2,731ms
[7856026,060s][info ][gc    ] GC(49298) Concurrent Cycle 2156,546ms
[7856175,675s][debug][gc,age] GC(49299) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856175,696s][info ][gc    ] GC(49299) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M->578M(1024M) 21,218ms
[7856190,785s][debug][gc,age] GC(49300) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)
[7856190,802s][info ][gc    ] GC(49300) Pause Young (Mixed) (G1 Evacuation Pause) 620M->571M(1024M) 17,112ms
[7856374,849s][debug][gc,age] GC(49301) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856374,869s][info ][gc    ] GC(49301) Pause Young (Concurrent Start) (G1 Evacuation Pause) 794M->578M(1024M) 19,261ms
[7856374,869s][info ][gc    ] GC(49302) Concurrent Cycle
[7856376,203s][info ][gc    ] GC(49302) Pause Remark 583M->583M(1024M) 152,286ms
[7856377,126s][info ][gc    ] GC(49302) Pause Cleanup 584M->584M(1024M) 2,466ms
[7856377,128s][info ][gc    ] GC(49302) Concurrent Cycle 2259,162ms
[7856697,365s][debug][gc,age] GC(49303) Desired survivor size 15204352 bytes, new threshold 15 (max threshold 15)
[7856697,396s][info ][gc    ] GC(49303) Pause Young (Prepare Mixed) (G1 Evacuation Pause) 795M->585M(1024M) 31,087ms
[7856757,373s][debug][gc,age] GC(49304) Desired survivor size 3670016 bytes, new threshold 1 (max threshold 15)
[7856757,387s][info ][gc    ] GC(49304) Pause Young (Mixed) (G1 Evacuation Pause) 621M->573M(1024M) 14,478ms
[7856862,386s][debug][gc,age] GC(49305) Desired survivor size 14680064 bytes, new threshold 15 (max threshold 15)
[7856862,399s][info ][gc    ] GC(49305) Pause Young (Normal) (G1 Evacuation Pause) 789M->578M(1024M) 12,944ms

Accepted answers

All comments

Brant Schroeder

@Stefan Reinhardt

The universal plugin manager uses a lot of memory to start up. You should also look into increasing the memory allocated to Confluence as this will help in future updates. https://confluence.atlassian.com/confkb/how-to-fix-out-of-memory-errors-by-increasing-available-memory-154071.html

Stefan Reinhardt_wrk10v

Hi Brant,

thx for your feedback, I tried the mentioned "increasing memory" in a few steps, now I reached 4096m ... and acttually I don't believe that it will need so much memory, isn't it?

The updated line:

CATALINA_OPTS="-Xms1024m -Xmx4096m -XX:+UseG1GC ${CATALINA_OPTS}"

I'm not sure if it is important, but the error message is sometimes changed to that:

"Problem beim Zugriff auf die Datei Atlassian Universal Plugin Manager Plugin."

Maybe do you have any other ideas?

Brant Schroeder

Can you see if this matches the problems you are having. https://confluence.atlassian.com/confkb/universal-plugin-manager-or-add-on-update-fails-321848643.html

Stefan Reinhardt_wrk10v

no, nothing like this in our logs.

Is there anything what I can do to enclose the problem?

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