Updates in Slack appear from Anonymous user

[Martin Stoyanov]

Hello everyone,

I have opted for the  "Slack notifications" option for a certain page in my space with all children pages included (Edits on this page, Comments on this page, Adds a child page, Edits a child page, Comments on a child page)

The feature works great for me as I need immediate updates if a page gets an update and a comment specifically. The only issue is that some of the users appear as Anonymous in Slack:

I tested with several other accounts that appear just fine and I think it's not permissions related as I tried all options and I get the notification even like this if the person has permissions limited to "Add/Delete comments" only. Also, we checked the Profile and visibility within the Atlassian account and every piece of info is visible to "Anyone"

Your help is appreciated!

Regards,

Martin S.

[Amanda Barber]

Strange! I wonder if the way the users are provisioned isn't matching them between Slack and Confluence somehow?

I don't see anything in this support article that is relevant, but would be a good addition to the article if you ever identify what's causing it! https://support.atlassian.com/confluence-cloud/docs/use-slack-and-confluence-together/