Update public name

[Ngaire Stratton]

Good morning, 

I have a user with a incorrectly spelt Public Name. Can anyone assist me to update the public name to the correct spelling?

Thank you. 

[Sanjen Bariki · Accepted solution]

Hi @Ngaire Stratton ,

Welcome to the Atlassian community!

Please follow the below steps to update the profile public name.

Click on the profile ICON right side >> Managed account >> Update the public name .

Kindly let me know, If you are facing any issue.

Regards,

Sanjen

Accept the answer If it helps you.

[Ngaire Stratton]

Hi Sanjen,

I have updated her profile using Managed Accounts, however her Public Name is still showing as Ford as Fordd. The Public Name is the only section I can't seem to change. 

[Sanjen Bariki]

Hi @Ngaire Stratton ,

It will better If you guide her to chage the public name from her side and she will able to see the change name option.

• Atlassian ticket for the suggestion to change 

Organization administrators can:

• Change a managed account's full name
• Change a managed account's avatar
• Update a managed account's email address
• Enforce a password policy on managed accounts
• Apply a SAML login policy to all managed accounts across cloud sites and products
• Delete a managed account

Thannks @Marc - Devoteam .

Regards,

Sanjen

[Marc - Devoteam]

Hi @Ngaire Stratton 

The explanation from @Sanjen Bariki is correct.

Only this is an action the user has to take. Atlassian Accounts are personal, not even an org admin can update this information.

The public name is a personal setting.

So will have to get in contact with the user and explain the user the actions you need the user to execute.