Update external clients

[Yvo van der Tol]

Hi Community,

to keep our clients up-to-date on the list of subprocessors we want to create this list in Confluence. The client need to be informed ( proactively) when changes are made to this list֫. 

Our idea is that we have client followers of this page and when an update is done they will receive a message. We want to avoid that we need to give them access/sign them. 

What will be a good way to keep them informed on these changes?

Kind regards Yvo 

[Valerie Knapp · Accepted solution]

Hi @Yvo van der Tol , welcome to the Atlassian Community and thanks for your question.

Yes, the configuration you have suggested could work. You could create a list of external users and enable them to your Confluence instance and Space as guests, which would enable them to see and interact with your pages.

Here is the documentation for how to set up guests - https://support.atlassian.com/confluence-cloud/docs/invite-guests-for-external-collaboration/ 

Hope this helps you.

Cheers!

[Yvo van der Tol]

@Valerie Knapp thanks for the swift reply and will take it from here. Will let you known when I needed further support, so I can extend my skills ;-) 

[Aron Gombas _Midori_]

@Yvo van der Tol I agree with Valerie that using the "guest" feature would be the best for this use case.

I am not sure though:

1. If guests can watch pages, i.e. if they can be automatically notified when pages changes.
2. If you can rely on them clicking "Watch".

Maybe you could implement the notification part with the Better Content Archiving app. It has a flexible notification system, which can periodically execute a JQL search (e.g. "give me all pages updated in the last 24 hours"), compile a customizable email from the result and email that to a group.

You could eventually combine these 2 possibilities to a single consistent solution.

(This app is developed and supported by our team. Free for 10 users.)