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Unable to take confluence backup

Whenever I am trying to create a backup for confluence, I am not able to create the same. Below error is thrown.
Could you please help me resolve the same?

Oops - an error has occurred
 System Error
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For immediate troubleshooting, consult our knowledge base for a solution.
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a description of your problem and what you were doing at the time it occurred
a copy of the error and system information found below
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Cause No such file or directory
    at Method)
Stack Trace:[hide] No such file or directory
at Method)
at com.atlassian.core.util.FileUtils.copyFile(
at com.atlassian.core.util.FileUtils.copyFile(
at com.atlassian.confluence.importexport.actions.BackupAction.execute(
at com.opensymphony.xwork.DefaultActionInvocation.invoke(
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(
at com.opensymphony.xwork.DefaultActionInvocation.invoke(
at com.atlassian.confluence.core.ConfluenceWorkflowInterceptor.intercept(
at com.opensymphony.xwork.DefaultActionInvocation.invoke(
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(

1 answer

0 votes
Alexis_Robert Community Leader Jan 07, 2020

Hi @Priyanka_Karguppikar , 


the error seems to indicate an issue with your HOME_DIRECTORY : No such file or directory


Can you check in your home directory if the folder "export" exists and if the permissions are correctly set ? 


Let me know if this helps,



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