Unable to see custom field created in Jira in Jira Issue macro in Confluence

[Sanjay Khanna]

Hello,

I created custom field in Jira and associated it with an issue. I am however unable to see this custom field in Confluence Jira Issue macro. Did I miss any step for me to see this custom field in Jira Issue macro in Confluence?

[Ste Wright · Accepted solution]

Hi @Sanjay Khanna 

Is this a Team-managed or Company-managed Project?

And is the field showing up in Jira's search?

Ste

[Sanjay Khanna]

Its Company-managed Project created using Top-Level Planning template. The field shows up in Jira custom field search. 

[Ste Wright]

Hi @Sanjay Khanna 

Given what you've mentioned above, I'd contact support as a next step to check your instance is working correctly.

Contact them via: https://support.atlassian.com/contact/#/

Ste

[Sanjay Khanna]

Thanks! Support resolved the issue. 

[Ste Wright]

Awesome, glad it is resolved!

Could you share what it was, in case other users have this issue in future?

Ste

[Sanjay Khanna]

I was using JQL directly. Once I redid the same with Basic I was able to see the custom field column. There was no query difference between Basic and JQL. So not sure why I was unable to see the custom field column when I used JQL directly. 

[Asha Goyal]

Hello @Sanjay Khanna 

Could you kindly check and confirm that the custom field is selected in Display option of the Jira Issue Macro in Confluence?

If yes, kindly check if the field is hidden in the project field configuration. We faced similar issue a while ago and making the field visible solved the issue.

Kindly Accept and vote this if it helps.

Regards

Asha

[Sanjay Khanna]

Asha,

Below is the screenshot of what I see in Jira Issue marco in Confluence. The Custom Field name is Next Step which doesn't show up in Configure Column.

This custom field is linked with the screen in Jira. - see below.

[Sanjay Khanna]

Below is the Custom Field Search screen for field - "Next Steps"

[Asha Goyal]

Happy to see your issue is resolved. Thanks @Sanjay Khanna