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Unable to see custom field created in Jira in Jira Issue macro in Confluence

Sanjay Khanna March 15, 2024

Hello,

I created custom field in Jira and associated it with an issue. I am however unable to see this custom field in Confluence Jira Issue macro. Did I miss any step for me to see this custom field in Jira Issue macro in Confluence?

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Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 15, 2024

Hi @Sanjay Khanna 

Is this a Team-managed or Company-managed Project?

And is the field showing up in Jira's search?

Ste

Sanjay Khanna March 15, 2024

Its Company-managed Project created using Top-Level Planning template. The field shows up in Jira custom field search. 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 16, 2024

Hi @Sanjay Khanna 

Given what you've mentioned above, I'd contact support as a next step to check your instance is working correctly.

Contact them via: https://support.atlassian.com/contact/#/

Ste

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Sanjay Khanna March 18, 2024

Thanks! Support resolved the issue. 

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

Awesome, glad it is resolved!

Could you share what it was, in case other users have this issue in future?

Ste

Sanjay Khanna March 18, 2024

I was using JQL directly. Once I redid the same with Basic I was able to see the custom field column. There was no query difference between Basic and JQL. So not sure why I was unable to see the custom field column when I used JQL directly. 

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AG
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March 16, 2024

Hello @Sanjay Khanna 

Could you kindly check and confirm that the custom field is selected in Display option of the Jira Issue Macro in Confluence?

If yes, kindly check if the field is hidden in the project field configuration. We faced similar issue a while ago and making the field visible solved the issue.

Kindly Accept and vote this if it helps.

Regards

Asha

Sanjay Khanna March 16, 2024

Asha,

Below is the screenshot of what I see in Jira Issue marco in Confluence. The Custom Field name is Next Step which doesn't show up in Configure Column. Image 3-16-24 at 10.44 AM.jpeg

This custom field is linked with the screen in Jira. - see below.

Issue-Risk-Screen.jpg

 

Sanjay Khanna March 16, 2024

Below is the Custom Field Search screen for field - "Next Steps"

Custom Field Search.jpg

 

AG
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March 29, 2024

Happy to see your issue is resolved. Thanks @Sanjay Khanna 

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