Unable to save Confluence page

vshnu raj January 18, 2022

Error Message " Unable to Communicate with the server .Saving is not possible at the moment"

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Laura Holton _ACE Rotterdam_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 18, 2022

Hi @vshnu raj πŸ‘‹

There are various reasons as to why you get these error messages. collaborative editing might not work properly or web application firewall is blocking access to certain traffic. Please see below articles might be of help - let us know how it goes.

I hope this helps but if you have any other questions just ask away πŸ˜ƒ

All the best,

Laura

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Pavel Junek
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 18, 2022

Hello,
Unfortunately, we can't help you based on this report alone. There can be several reasons - such as a loss of connection to the database, a problem in Confluence, a problem with the web server, etc.

You can see at Saving Page Throws Unable to Communicate with Server message 

For analysis we need to see the error message from <confluence-home>/logs/atlassian-confluence.log

Pavel

Ammar Amory August 24, 2023

Hi, I have the same problem,: "Unable to Communicate with the server .Saving is not possible at the moment"

Can I still share the atlassian-confluence.log with you?

Thanks in advance

Pavel Junek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 25, 2023

Hi Ammar,

Yes, of course. Please share end of log file with me (error messages).

Pavel

Ammar Amory August 25, 2023

thank for your answer,

Here is the link of log file:

https://drive.google.com/file/d/17P9-oT_sxNaCw9SZDG_jOs30gFJ45qY0/view?usp=sharing

Hope it helps you to find a solution.

Pavel Junek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 30, 2023

Hi Ammar,

The log says that you have run out of space in the database - more space needs to be allocated.

Pavel

Ammar Amory August 30, 2023

Absolutely correct. I have upgraded my SQL and everything is working as I expected.

Thanks for your support

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