Unable to render JIRA issues macro. Connection to JIRA has timed out.

[Luis Dourado]

Hi,

I have two pages on confluence that returns a timeout (Error: Rendering this content exceeded the timeout of 120 seconds). There wasn't made any change on the pages or the source of the information (the page get information from JIRA) and when I try to open the pages it's took long time on load and then give me the time out. But if I edit the pages I can see information.

Confluence log

2017-11-15 17:06:28,068 WARN [http-nio-8091-exec-319] [extra.jira.executor.FutureStreamableConverter] logStreamableError Unable to render JIRA issues macro. Connection to JIRA has timed out.
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,073 WARN [http-nio-8091-exec-319] [xhtml.view.macro.ViewMacroMarshaller] marshalInternal Executing the 'jira' macro exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,076 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,079 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,082 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,085 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,088 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,090 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,093 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: Known Errors Dashboard v.82 (67539553)' exceeded the timeout of 120 seconds by 5 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,095 ERROR [http-nio-8091-exec-319] [content.render.xhtml.DefaultRenderer] render Rendering this content exceeded the timeout of 120 seconds.
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,100 WARN [http-nio-8091-exec-319] [xhtml.view.macro.ViewMacroMarshaller] marshalInternal Executing the 'include' macro exceeded the timeout of 120 seconds by 32 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,102 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: TSM Daily Dashboard v.97 (71536248)' exceeded the timeout of 120 seconds by 32 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,105 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: TSM Daily Dashboard v.97 (71536248)' exceeded the timeout of 120 seconds by 32 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,108 WARN [http-nio-8091-exec-319] [render.xhtml.transformers.DefaultFragmentTransformer] transformFragment Rendering: 'page: TSM Daily Dashboard v.97 (71536248)' exceeded the timeout of 120 seconds by 32 milliseconds
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:28,110 ERROR [http-nio-8091-exec-319] [content.render.xhtml.DefaultRenderer] render Rendering this content exceeded the timeout of 120 seconds.
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado | action: viewpage | page: 71536248
2017-11-15 17:06:29,063 WARN [http-nio-8091-exec-319] [confluence.util.profiling.DefaultActivityMonitor] close Exceeded the threshold of 60000 ms: ActivitySnapshot{startTime=1510765468058, threadId=308964, threadName='http-nio-8091-exec-319', userId='Luis.Dourado', type='web-request', summary='/display/neteng/TSM+Daily+Dashboard'}
 -- referer: https://portal.truphone.com/confluence/display/neteng/TSM+Governance | url: /confluence/display/neteng/TSM+Daily+Dashboard | userName: Luis.Dourado

I've tried to check if there is missing some plugin update but I don't detect any thing.

Confluence version: 5.9.12

Thank you.

[Gonchik Tsymzhitov]

Hi Luis, 

Could you clarify your setup. 

https://portal.truphone.com/confluence - 5.9.12

https://portal.truphone.com/jira - 6.2.7

Is that correct? 

Have you used reverse proxy? What about status application links between jira and confluence. I mean, could you search page from jira, and search issue from confluence side.

Can you reconnect app links? 

Cheers,

Gonchik Tsymzhitov

[Luis Dourado]

Hi Gonchik,

Yes, the versions are correct.

The connection between the Confluence and Jira it's ok.

Because when I edit the Confluence page returns the Jira issues and reports.

Thank you.