Unable to open expands

[Trond-Daniel Kvalvik]

Last week I started creating a page template which includes the expand macro for descriptions. 

Now it's no longer possible to open the expand after I create it. 
I can insert it and add text/content but after saving the template it's no longer possible to edit the content. 

I can edit the title of the expand but not open it.

[Trond-Daniel Kvalvik]

I've been in contact with Atlassian. They were able to recreate the bug and has created a ticket for it here: https://jira.atlassian.com/browse/CONFCLOUD-78815

You can click This affects my team and add yourself as a watcher to keep track.

[Björn Wallin]

I faced the same problem today, can't open expands in templates independent of browser. Have worked before.

[Kristian Klima]

Hi @Trond-Daniel Kvalvik and welcome to the community.

It looks like your expand macros are in a table.

I replicated the setup and I can expand the Expand macro within the table (I only have a single 3-line paragraph in the Expand box). I'm using the latest MacOS X and the latest Chrome.

I wonder if a browser extension might interfere with that. It does happen (also, sharing a screen in Zoom might render some features non-operational).

Can you try a different browser or an anonymous / private browser window to see if the problem persist?

[Trond-Daniel Kvalvik]

Hi Kristian! 
Thanks for your reply. 
The issue is still there in a incognito tab.
I also have expands outside the table but the issue is just the same.

[Kristian Klima]

Can you expand those that you created before the it stopped working?

Here's what I'd explore (chances are you already did but still...) I'm intrigued.

• Does it happen on all pages (new, existing). I'd be specifically interested if the issue persists on a blank page. There's a bug currently being investigated that prevents users from deleting comments when a TOC or other macros are on a page.
• Does it happen with any content in the Expand macro?
• Does it happen in all spaces?

[Mark Williams]

Hi Trond-Daniel Kvalvik,

I have run into the same issue today. I have created a template from one of my customers pages and they have added the Expand Macro with a table in it. I am unable to open or expand once it was saved to the template. I have also tried this incognito to no success. 

Mark

[Mark Williams]

After fiddling with it, I discovered that once you apply an expand to a template you cannot change it. You have to delete the expand and recreate. That is the workaround that I have started using.

[Kristian Klima]

@Mark Williams If it worked before in templates, then it sounds like bug introduced by recent changes.

I'd get in touch with https://support.atlassian.com/contact/#/

Once you fill in a couple of details, the Open Chat icon appears - the agent typically creates a ticket for you or they realize they already have a bug report on the issue.

[Richard]

We experience the same issue (expand macro not expanding in global templates in edit mode).

The bug seems to be restricted to the global templates area. Pages created from a template work fine in edit mode. The issue is the same in Chrome and Safari (on macOS). 

Here's the bug report that Atlassian support created at the end of our chat: https://jira.atlassian.com/browse/CONFCLOUD-78813

[Erik Haynes]

Just adding that I am also seeing this issue. I am also unable to close an expandable after creating one in a template.