Unable to make text bold

[Molly Kunstler]

I am working in Confluence 6.15.2 and I have been unable to make the text bold this week.  I have tried using the "B" button and also "Command B" on a mac.  Bold used to work fine for me so unsure why it's not working now.

[Manisha Kharga _Appfire_]

Hi @Molly Kunstler 

Can you please check the below as shown in the screenshot.

Thanks,
Manisha

[Molly Kunstler]

Hi Manisha.

Yes, enable general shortcuts is checked.

[Molly Kunstler]

It has not resolved my issue as it was already checked and I am still unable to make text Bold.

[Manisha Kharga _Appfire_]

@Molly Kunstler 

Thank you for sharing the details.

Confirm if you are able to see the B on the confluence page header. Are you able to make the work Bold using the B icon?

Apart from the Confluence page are you able to use the "Command+B" to make the work bold on Word document?

Since when you are facing this issue and also let us know your Confluence version.

Thanks,
Manisha

[Molly Kunstler]

I am working in Confluence 6.15.2.

YES I am able to see the B on the confluence page header.

NO I am not able to make the work Bold using the B icon.

I am able to use "Command+B"  to make the work bold here but NOT in Confluence.

I have been experiencing this issue since around May 4th, maybe longer.

[Manisha Kharga _Appfire_]

Hi @Molly Kunstler 

Confirm the below details:

1. Are you able to use Italics and Underline?

2. Which server (window/Linux) are you using.

3. you are seeing the issue with all browsers or only a specific browser.

4. Is it Cloud instance.

Thanks,
Manisha

[Molly Kunstler]

1. Are you able to use Italics and Underline? YES

2. Which server (window/Linux) are you using. I'm on a mac DNS 192.168.86.1

3. you are seeing the issue with all browsers or only a specific browser.  It has happening on Google Chrome.  I tested Firefox and I AM able to bold so the issue appears to be with Google Chrome.

4. Is it Cloud instance.  I'm not sure what you mean.  I am connected using a VPN on wifi.