Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
I have made a backup with all attachments in Confluence 6.2.3. Then I have setup a complete new installation with Confluence 6.3.1 and switched from Postegres 9.5 to 9.6.
I configured the new installation and connected to my JIRA 7.4.0 user database - everything is fine, I can login, etc.
But after I restored my backup in Confluence I cannot login anymore. The restoring process was fine, no errors where shown. I was thrown back to the login screen of Confluence, but I cannot login anymore.
When I try to reset the password via email I received an email to reset my password. After I entered a new password a Confluence Error was thrown:
om.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:431) caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:618)
And a lot more...
Is there any chance to import my backup? Is this a new bug?
Additional info one day later:
After I restored the backup, there is still the "You have temporary access to administrative functions. Drop access...." in the header. I will not disappear. It is always there.
And I did a new installation with all users managed by Confluence - no JIRA connection to the user data base.
First I did a c lean installation with the embedded Confluence database - the import works fine! I exported the database again, so I have got a 6.3.1 backup.
Now I did a clean installation 6.3.1 based on a Postgres 9.6.3 database. All user managed by Confluence. Everything is working fine. But when I imported my 6.3.1 backup - the same problem. I cannot log in anymore, "Drop access" in the header, it is not possible to reset the password, error like above...
Looks like a bug to me...
This is a known issue. I just responded to another comment about this...you need to manually update the PW in the Database. https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs