I have made a backup with all attachments in Confluence 6.2.3. Then I have setup a complete new installation with Confluence 6.3.1 and switched from Postegres 9.5 to 9.6.
I configured the new installation and connected to my JIRA 7.4.0 user database - everything is fine, I can login, etc.
But after I restored my backup in Confluence I cannot login anymore. The restoring process was fine, no errors where shown. I was thrown back to the login screen of Confluence, but I cannot login anymore.
When I try to reset the password via email I received an email to reset my password. After I entered a new password a Confluence Error was thrown:
om.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:431) caused by: com.atlassian.crowd.exception.InvalidAuthenticationException: Application failed to authenticate at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.throwError(RestExecutor.java:618)
And a lot more...
Is there any chance to import my backup? Is this a new bug?
Additional info one day later:
After I restored the backup, there is still the "You have temporary access to administrative functions. Drop access...." in the header. I will not disappear. It is always there.
And I did a new installation with all users managed by Confluence - no JIRA connection to the user data base.
First I did a c lean installation with the embedded Confluence database - the import works fine! I exported the database again, so I have got a 6.3.1 backup.
Now I did a clean installation 6.3.1 based on a Postgres 9.6.3 database. All user managed by Confluence. Everything is working fine. But when I imported my 6.3.1 backup - the same problem. I cannot log in anymore, "Drop access" in the header, it is not possible to reset the password, error like above...
Looks like a bug to me...
This is a known issue. I just responded to another comment about this...you need to manually update the PW in the Database. https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html
Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...
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