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Unable to edit existing draw.io diagram

I created a confluence page and on that page I created a new draw.io diagram.

I saved the diagram in draw.io and I published the confluence page.

I then went to edit the draw.io diagram by clicking the Edit (pencil) on the diagram.

I get the following error:

An embedded page at ac.draw.io says:

Read Error: File not found.

I can see the diagram if I try to create  a new confluence page and insert an existing diagram, however, the diagram appears greyed out and when I click on it to select it, it says I have no read access to it.

2 answers

2 votes
Fabian Lim Community Leader Jan 12, 2022

Hi @Isabelle Poueriet

I recommend you contact draw.io directly via email if you are paying for the app.  They will get back to you faster. link: https://drawio-app.com/support/

Hi @Isabelle Poueriet 

We replied to the ticket you sent us so let's continue solving the issue there.

Kind regards,

Marija

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