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Collaboration editing is not accessible and gives out an error
Hi @karerainno
the recommendation to check https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html is a good one - from Community it will be hard to diagnose the error - the log file looks good.
Has the issue been resolved meanwhile? The more direct way would be to raise a support request with Atlassian. They have support engineers available that can look deeper into problems like the one you mentioned in April.
Here are some more detailed tips and guidelines on troubleshooting:
https://confluence.atlassian.com/doc/troubleshooting-problems-and-requesting-technical-support-776659671.html
Regards,
Daniel
Hi @karerainno ,
we need log error in order to provide you specific support on this.
In the meatime, please, take a look to the following troubleshooting article https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html
Hope this helps,
Fabio
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tail -f atlassian-synchrony.log
2022-04-19 16:51:38,865 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:51:38,864 INFO [async-dispatch-18] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:52:08,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:52:08,866 INFO [async-dispatch-16] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:52:38,865 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:52:38,865 INFO [async-dispatch-10] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:53:08,867 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:53:08,867 INFO [async-dispatch-5] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:53:38,863 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:53:38,863 INFO [async-dispatch-1] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:54:08,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:54:08,866 INFO [async-dispatch-38] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:54:38,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:54:38,865 INFO [async-dispatch-12] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:55:08,867 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:55:08,866 INFO [async-dispatch-30] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:55:38,864 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:55:38,863 INFO [async-dispatch-15] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:56:08,864 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:56:08,864 INFO [async-dispatch-7] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
2022-04-19 16:56:38,866 DEBUG [242:StdOutHandler [/opt/atlassian/confluence/jre/bin/java]] 2022-04-19 14:56:38,866 INFO [async-dispatch-21] [synchrony.middleware.logging] {:request {:remote-addr "127.0.0.1", :uri "/synchrony/heartbeat", :request-method :get, :query-string nil}, :response {:status 200}}
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