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Unable to edit Confluence Page - Uncaught TypeError: Cannot read property 'top' of undefined


I have one page that we can not edit anymore. -Running Confluence 7.4.7

The page is very big, I tried to copy it to another page but failed. I tried to edit it from every different browser I have access to without any luck.

When we click edit it pauses for a moment then loads up completely blank.

The error that Chrome gives me is the following.


Error on load - Failed to load resource: the server responded with a status of 404 ()


Uncaught TypeError: Cannot read property 'top' of undefined
at c (batch.js?gatekeeper-ui-v2=true&healthcheck-resources=true&highlightactions=true&hostenabled=true&locale=en-GB&user-logged-in=true:2516)
at dispatch (batch.js?locale=en-GB:44)
at v.handle (batch.js?locale=en-GB:44)
at Object.trigger (batch.js?locale=en-GB:44)
at Object.c.event.trigger (batch.js?locale=en-GB:66)
at batch.js?locale=en-GB:44
at Function.each (batch.js?locale=en-GB:33)
at c.fn.init.each (batch.js?locale=en-GB:29)
at c.fn.init.trigger (batch.js?locale=en-GB:44)
at u (batch.js?frontend.editor.v4=true&gatekeeper-ui-v2=true&healthcheck-resources=true&highlightactions=true&hostenabled=true&locale=en-GB&user-logged-in=true:1901)
VM39:1778 WebSocket connection to 'wss://' failed: Error during WebSocket handshake: Unexpected response code: 200

1 answer

0 votes
Fabian Lim Community Leader Sep 08, 2021

Hi @Adrian Cloghesy 

I would recommend that you open a ticket with the Atlassian Support team on this link.

Please Provide the following details:

  • Summary - a short summary of your problem.
  • Description - details about the problem. 
  • Steps to reproduce – if reproducible, provide step by step detailed information
  • Expected Behaviour – what was the expected outcome
  • Severity - give an indication of how many users are affected by the problem
  • Provide screenshots if possible
  • Attach support zip - this will create a zip file of your logs and configuration files, these can really speed up troubleshooting your issue and should be included if possible. See Create a Support Zip for info on what's included.  Make sure you reproduce the issue before getting the support zip.


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