Unable to create a Confluence instance on the cloud.

[i3lpes]

For now, I have installed the Confluence server manually and am able to edit pages. This is because I was unable to create an instance of my own from this link (https://www.atlassian.com/ondemand/signup/form?product=confluence.ondemand). I provided a valid site name. The text box for my mail ID appears with red boundary and the Start button is greyed out. What am I missing?

[Nic Brough -Adaptavist-]

You've given it an invalid email address.  It can't proceed without a valid email (and you'll need a valid one to create accounts and get important information).  Check for invalid characters and extraneous spaces.

[i3lpes]

The email address field is non-editable for me. I think, it is using my login (a valid email ID) from JIRA.

[Nic Brough -Adaptavist-]

Could you give us a screen shot?  (Please obscure part, but not all, of the email address in there to avoid spam - e.g. if it's Nagesh.Subrahmanyam@somewhere.com, cover the omewhe bit)

[i3lpes]

Please find attached.

[Nic Brough -Adaptavist-]

Ah, right.  You are doing everything correctly.  So, does that email address have an Atlassian account already?

If it does, then are you entering the correct password for it?  Could you try going to another Atlassian site (my.atlassian.com for example) and making sure you're logged in there and then refresh the page in the screenshot?

If you don't have an Atlassian account with that email, then I'm stuck.  I'd want to raise this with https://support.atlassian.com/contact (with all the detail you've given here!)

[i3lpes]

This is working now!

I think, what happened is, the password from JIRA or BitBucket (don't recall now), saved in browser, was used to input to this page. Whereas, I had changed the password for one of the products (JIRA or BitBucket - don't recall now). And, mostly forgot to update the browser.

So, I logged out of Atlassian and logged again with a password that I recalled (luckily - yay Post-it notes, right? :-D ).

Hopefully, my browser password vault is also updated accordingly.

[Nic Brough -Adaptavist-]

Ahh, excellent.  The "log into another atlassian site" trick is one that has been working more and more since Atlassian started moving people over to Atlassian accounts for everything.