Unable to add app Mantra to Confluence Cloud

[Tomas Junger]

Hi, please could you help me with installation new app Mantra from marketplace to my confluence cloud instance? 

If I add new app, installation will start but after 10 seconds I will have error message. 

https://marketplace.atlassian.com/apps/1230421/mantra-your-confluence-cloud-intranet?tab=overview&hosting=cloud 

Error: We ran into a little trouble. It might just be a hiccup. Try again in a bit.

I have problem only my instance: https://myportfolio.atlassian.net/

I tried to install in another instance and there it works corretly.

I sent to support@appanvil.atlassian.net but they tried in another

Please could you check where could be problem? 

Thank you 

Tomas 

[Tomas Junger · Accepted solution]

thank you Philip for your help.

[Philip Feldmann - appanvil]

Hey Tomas,
according to Atlassian, they've changed something on the affected instance. Can you try to install the app again?
Thanks!

[Tomas Junger]

Yes, thank you for your changes. I tried to install and it works correctly. 

Thanks

[Philip Feldmann - appanvil · Accepted solution]

Hi Tomas,

this seems to be a rare issue that affects certain Confluence instances and is most likely related to Atlassian's infrastructure in some way. I've opened a ticket at Atlassian's technical support to see what they've got to say about this issue. 

It'll most likely take a couple more days for them to answer the request, but I'll keep you updated once I've got an answer.