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My role is Org admin and I'm trying to reactivated an account, I steps was Managed accounts - Find the user - Click "Reactivated", and I also go inside the account details then sent verification email to the user.
However, the user clicked on the link inside the mail, but she was brought to a wrong, I tried to invite this user again but still failed, error message is like screenshot below.
Did I do anything wrong or some steps were missing?
Kindly let me know the solutions, thanks in advanced.
Hi @Jack Yang ,
Welcome to atlassian community!
Please find the cause and solution for this issue.
In the org. the accound has beedn placed under suspension So
To resolve this issue, obtain the user's account ID and insert it into the following URL. Then, click on the 3 dots next to the user's name and "Restore Access":
For your reference
Please accept the answer If it helps you😊.