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Unable to Reactivate an Account

Hi there,

 

My role is Org admin and I'm trying to reactivated an account, I steps was Managed accounts - Find the user - Click "Reactivated", and I also go inside the account details then sent verification email to the user.

However, the user clicked on the link inside the mail, but she was brought to a wrong, I tried to invite this user again but still failed, error message is like screenshot below.

Did I do anything wrong or some steps were missing?

Kindly let me know the solutions, thanks in advanced.

 

Best,

Jack

 

Screen Shot 2023-11-14 at 10.37.00 AM.png

1 answer

1 accepted

1 vote
Answer accepted
Sanjen Bariki
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Nov 13, 2023

Hi @Jack Yang ,

 

Welcome to atlassian community!

Please find the cause and solution for this issue.

Cause :-

In the org. the accound has beedn placed under suspension So

Solution :-

To resolve this issue, obtain the user's account ID and insert it into the following URL. Then, click on the 3 dots next to the user's name and "Restore Access":

https://admin.atlassian.com/o/<Org_ID>/users/<account_ID>

 

For your reference

 

Regards,

Sanjen

Please accept the answer If it helps you😊.

Hi Sanjen, 

 

Thanks for your answer, the issue has been resolved, really appreciate it.

 

Best,

Jack

Like Ollie Guan likes this

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