Umlauts are shown as "�" in Jira Issue Macro

[Thomas Heidenreich]

Hi there,

all of the sudden (just after a server restart) all umlauts within the Jira Issue Marco are show as "�" on our confluence pages and the preview. The "Insert JIRA Issue" dialog shows them just fine.

All umlauts in the page itself are displayed correctly.

I have no idea where to look, as I am more familiar with jira than confluence - the site https://confluence.atlassian.com/display/DOC/Troubleshooting+Character+Encodings seems to be down....

Could anybody point me the right direction??

Thanks in advance
Thomas

[Thomas Heidenreich · Accepted solution]

The problem only occours when starting Jira and Confluence via runlevel skripts. At this point it seems there is no environment set so ANSI-X3.4-1968 is set as default.

I have now put

source /etc/default/locale

as the first line in the init script and it looks good now.
I'll report back after a few reboots...

[Mark Hrynczak]

Actually, just in case you still have problems accessing the documentation, the main step is to run the encoding test on your instance found at:

http://<yourinstance>/admin/encodingtest.action

[Thomas Heidenreich]

The tests show just an error for Test 6: "The file name has been mangled".

But as I have no problems with umlauts in confluence pages themselves, just with the texts within the Jira Issue Macro, I think this has to be another source than the genereal encoding...

[Thomas Heidenreich]

It seems it was a problem with a network drive, after rebooting and reconnecting the fileserver the problem is gone.

[Mark Hrynczak]

The documentation site should be back up now, so try again with the steps at https://answers.atlassian.com/questions/99668/umlauts-are-shown-as-in-jira-issue-macro

If that doesn't help, then raise a ticket at https://support.atlassian.com so we can look at your case in moe detail.

[Thomas Heidenreich]

screenshot of example: