Umlauts are shown as "�" in Jira Issue Macro

Hi there,

all of the sudden (just after a server restart) all umlauts within the Jira Issue Marco are show as "�" on our confluence pages and the preview. The "Insert JIRA Issue" dialog shows them just fine.

All umlauts in the page itself are displayed correctly.

I have no idea where to look, as I am more familiar with jira than confluence - the site seems to be down....

Could anybody point me the right direction??

Thanks in advance

5 answers

1 accepted

1 vote
Accepted answer

The problem only occours when starting Jira and Confluence via runlevel skripts. At this point it seems there is no environment set so ANSI-X3.4-1968 is set as default.

I have now put

source /etc/default/locale

as the first line in the init script and it looks good now.
I'll report back after a few reboots...

1 vote

Actually, just in case you still have problems accessing the documentation, the main step is to run the encoding test on your instance found at:


The tests show just an error for Test 6: "The file name has been mangled".

But as I have no problems with umlauts in confluence pages themselves, just with the texts within the Jira Issue Macro, I think this has to be another source than the genereal encoding...

screenshot of example:


0 votes

The documentation site should be back up now, so try again with the steps at

If that doesn't help, then raise a ticket at so we can look at your case in moe detail.

It seems it was a problem with a network drive, after rebooting and reconnecting the fileserver the problem is gone.

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