Hi
I understand that this might not be the correct channel for Atlassian Billing issues. But I tried to use the online form, but it wanted an SEN and other details, and no matter how much information I provided I still only ended up with a ‘Need More Help’ button (without an option to Submit, or provide more details). I am hoping you can provide me with the best avenue to get this resolved.
The Actual Query
I was unable to successfully edit our Tier before our Contract was Auto-Renewed. I tried to change the Plan/Tier for Confluence. Unfortunately, this didn’t actually change anything as we have been auto-renewed.
Are you able to put me in touch with someone who can refund us for the difference, reduce our Confluence Tier, and provide either our Account Manager (if we have one) or the steps as to how I would do this moving forward?
I'm hoping I'm not redirected back to the Support Form as I was unable to submit it. Ideally there is an email address where I can create a support ticket.
I also checked, and I have the required permissions to edit Billing details.
Please let me know if you have any questions.
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