Trouble with automating confluence page with asset fields

Question

When a new user is onboarded, a confluence page is created with all the employee's information through Jira Automation.

I'm using the storage format from a 'template' confluence page to automate onboarding sheets; in this page we use asset fields. In screenshot 1 you see how the onboarding page should look like.

When a new page is created through jira automation; the asset fields are all having errors like "unhandled adf error" or they simply show up as links instead of asset labels with info. (see screenshot 2).

On the Jira Automation audit page, we see the following errors:

Clone issue

An error occurred while requesting remote informationInternal Server ErrorUnknown fields set during clone, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Linked Issues (issuelinks), Labels (labels)Issues cloned successfullyOHR-156How can we resolve this issue so the labels appear as in screenshot 1?Advanced thanks

Jessica_j1vjtw · Answer

Hi @AQ

Welcome to the Atlassian Community!

As I'm having a little difficulty replicating the behavior you are seeing on the page (screenshot 2), I believe it would be beneficial for us to check on the Jira automation and the storage format being used to create the pages on Confluence Cloud.

That said, since we don't request that type of information here to keep your data safe, we have created a ticket on your behalf to follow up on this.

Please check https://support.atlassian.com/requests/ to see the open ticket for your users, and your e-mail box for the tickets updates, as we should get in touch with you soon there :)

Regards,
Jessica