Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Transferring US orders to Europe

I was wondering if we have a process in place if a customer makes a reservation in the US and wants to transfer their order to the European market?

I feel this could be a question we are face frequently in the coming months as we expand across Europe and our affluent clients have homes in multiple locations.

2 answers

1 vote
Brant Schroeder Community Leader Jan 11, 2022

@Sophia Caramanoff Welcome to the Atlassian community

I am assuming that you are referencing where your cloud hosting is taking place. Atlassian has a robust cloud hosting infrastructure for Jira Software, Jira Service Management, and Confluence.  It includes AWS regions across the United States, Germany, Ireland, Singapore, and Australia.  When you sign-up it looks at where you are signing up from and locates your data based on the origin of access to help ensure more reliable performance and reduced latency.

If you have originally signed up in the US but everyone accessing the Atlassian products is in Europe I would submit a support issue so they can relocate your provisioned hosting.

0 votes
Pramodh M Community Leader Jan 11, 2022

Hi @Sophia Caramanoff 

Welcome to the community 🙂

So as explained by @Brant Schroeder  If you have a premium version of confluence in your site you can change the site hosted in org settings

Here's a reference for the one which you are referring to

https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/

Thanks,

Pramodh

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

6,278 views 11 57
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you