TokenExpiredError?

[kenny nguyen]

Hi,

I'm getting this error message after posting a uploaded video as a link

{"error":{"code":"JwtAuthoriser:TokenExpiredError","title":"Token verification failed: jwt expired","href":"https://api.media.atlassian.com#UnauthorizedError"}}

It works fine for maybe 30 minutes or 1 hour. The message will appear after that. 

How can i fix this?

[Shannon Spaniol]

Hello Kenny,

Thank you for reporting this issue to us. It appears this could be related to the following bug:

• CONFCLOUD-58506 JWT token expiring for images on Media Server

A linked bug says that there's a workaround that the Cloud Support Team can apply to your site. It requires a support ticket so we can request access to your Cloud site. You can report this to your Cloud site administrator, and they can raise a ticket with us, so we can apply the fix for you.

Thank you again, and let me know if you have any trouble.

Regards,

Shannon

[Owen Wallis]

Hi Kenny/Shannon,

We've actually just pushed out a fix for this. So hopefully this should be fixed in the next couple weeks for customers.

Thanks

Owen

[Shannon Spaniol]

Hi Owen,

Great news! Thank you for the quick follow-up! 

Shannon

[Adilson]

Hello,

I have the same problem, I exported a file in PDF format containing a link, it works, but it stops working after a while.

Is there any configuration I can check to resolve this?

Thankful.

[Shannon Spaniol]

Hello, Adilson.

Thank you for reporting this, and welcome to Atlassian Community.

The original issue that was causing the token expired error for Kenny was resolved in April, so it's likely yours is expiring for another reason.

I would recommend that you report this to your Confluence site admin, so they can raise a ticket with our Cloud support team, and we can take a look and see what might be causing the error for you.

Thanks again, and take care.

Shannon