The user cannot login in confluence-3.2.1_01?

The user is normal in LDAP,but can not login in confluence-3.2.1_01?what can i do for solving this problem?

2 answers

The user has sychronized from LDAP.

0 vote

What's the difference between their account and one that can log in?  Groups?

What does the log file say when they try to log in?

What error message do they get on screen?

1.What's the difference between their account and one that can log in? Groups? The account is the same user comparing with LDAP,because the user sychronized from LDAP. 2.What does the log file say when they try to log in? Where to view log file? Can you show the path to view log file? 3.What error message do they get on screen? Always prompted to enter verification code.

1. No, what is the difference between an account that can log in, and one that can not? Look at two different accounts, not the same one. E.g. I cannot log into your system, but you can. What is the difference between my account and yours (obviously, I don't exist in your LDAP, but that's obvious) 2. Have a look in the system information page under admin - that will tell you where the log is 3. What do you mean by "verification code"? Their password? Does it loop three times and then ask them for a Captcha? Or have you some form of 2-factor authentication with a verification code?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

373 views 20 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you