Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The remote certificate can't be trusted between Jira & Confluence & BitBucket

Hi there!


I'm running the following applications on my system:


Jira 7.13.0

Confluence 6.13.0

Bitbucket 6.0.0


These have been installed for months in perfect harmony in the same server, till now that I've been asked to move all of them to https.


These are the list of ports used:


Jira: http over 28080 and https over 28443

Confluence: http over 28090 and https over 29443

Bitbucket: https over 27443 (no way to have both http & https at the same time).


Now, my problem is related to "Application Links". All of them have "Network error" and I cannot get rid of it.


I've created self-signed certificates for all of them even when all run in the same server. I've imported (or at least I think so) all of them to both /root/.keystore and to $JAVA_HOME/jre/lib/security (please, pay attention, the guide I've read mentions default location in this path WITHOUT jre directory, but since it isn't present I've choosen the one I've written here).


I've tried to modify the links to use as "Application URL" the old port over http, but it's not working anyway.


I've modified server.xml, web.xml and wherever the guides told me so, and this has allowed me to get the applications up and running ... but not connected between themselves.


Could you please help me out with this issue?


Thanks and warm regards.






2 answers

1 accepted

0 votes
Answer accepted
Alexis Robert Community Leader Oct 18, 2019

Hi @Altran , 


this is a common error because you're using self-signed certificates : you need to import these certificates into the JVM, because at the moment it's not trusting those.

There's a step by step documentation here :

Let me know if you have any questions, 



I'm not sure why, but it looks like the import process wasn't taken properly. I re-do all the steps, rebooted the server, rebooted all 3 services and it was fixed.

This command I run (instead of graphic interface) may did the trick (replacing for my domain twice):

openssl s_client -connect -servername < /dev/null | sed -ne '/-BEGIN CERTIFICATE-/,/-END CERTIFICATE-/p' > public.crt


Thank you so much @Alexis Robert for your help.


Warm regards,

Atlassian Applications ship with their own Java. Make sure you import the keys into the cacerts files used by the jira, etc.

So istead of ${JAVA_HOME}, look at ${JIRA_HOME}/jre/lib/security

Hi @Andrew Laden  I've downloaded the certificate for 3 applications (with services UP !! ) and installed on that common cacerts file inside jre/lib/security path in my server.


Thanks for your help!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

302 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you