The images and Videos in my report are broken/wrong format when exported to Pdf.

Chethan Gowda Yashodara August 25, 2023

I have a huge report filled with Texts, various Images and Videos, when exported as Pdf, the Texts, the images and Videos are sometimes wrong format and some are mixed with each other. 

 

Do you have any recommendations with which format I should load the Images or Videos with?

Or do I need to make any changes in settings during exporting?

 

Sample Image is attached below. Hope this helps in understanding the problem. Thank you for the suggestions!

Export Problem Confluence.PNG

 

Export Problem Confluence2.PNG

1 answer

0 votes
Sayed Bares _ServiceRocket_
Community Leader
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August 25, 2023

@Chethan Gowda Yashodara by any chance are you hitting this bug CONFCLOUD-72746 ? is this happening to all of your attachments?

Chethan Gowda Yashodara August 25, 2023

@Sayed Bares _ServiceRocket_yes my problem is a part of what is described in that Ticket. The 2nd Picture in my above query shows my problem related to the ticket. The images loaded are all pretty much of similar sizes. Most of them maintain their original size but a few are enlarged. 

Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 25, 2023

Then you may try the workaround suggested in the bug ticket:

Workaround

If the images are centrally aligned:
Resize the image.

If the images are left-aligned:
1. Centre the image
2. Increase the size
3. Left align the image
4. Publish the page

and see if that helps :) 

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Chethan Gowda Yashodara August 28, 2023

@Sayed Bares _ServiceRocket_ Unfortunately the above Workaround did not help me. It actually made my Exported Pdf much worse. Now more images are zoomed in, each small image takes a Whole page or sometimes only a part of the image is displayed. 

 

And the videos that I had added, after export are just images. 

Having the right size of the image and Videos playing in the Exported PDF is a very important requirement for us. 

Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 28, 2023

@Chethan Gowda Yashodara This is very odd behaviour. I suggest reaching out to Atlassian support  to troubleshoot this further.

Sayed Bares _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 28, 2023

Do update us once you found a resolution so it can help anyone else facing the same issue!

Chethan Gowda Yashodara August 31, 2023

Hi @Sayed Bares _ServiceRocket_ , I reached out to the Atlassian Support and wrote a Ticket for this Bug. Unfortunately they suggested the exact same "Workaround" what you wrote before and they will not be investing any more time in finding a solution for it. No matter what I do, the images in a table are exported in wrong sizes in the PDF. 

The only way for me is: Export the report into Word and make the necessary changes to the table, resize the image and save as pdf. 

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