The editor didn't load this time

[RASHMIRANJAN SAHU]

Hi 

We are accessing confluence through proxy server and recently we have implemented ssl on proxy server through which we are accessing confluence. But while accessing confluence create page i am getting error below

'Unable to communicate with server. Saving is not possible at the moment.'

'The editor didn't load this time

The connection timed out. If it happens again, speak to your Confluence admin. You may be using a proxy server that prevents WebSocket connections.'

I tried enabled websocket in proxy server. restarted proxy and confluence but still the error is coming. We are using confluence version 7.13.7 and apache as 2.4.37

ProxyPass /synchrony <confluence_url>:8091/synchrony

<Location /synchrony>
Require all granted
RewriteEngine on
RewriteCond %{HTTP:UPGRADE} ^WebSocket$ [NC]
RewriteCond %{HTTP:CONNECTION} Upgrade$ [NC]
RewriteRule .* ws://<confluence_url>:8091%{REQUEST_URI} [P]
</Location>

Is there any suggestions how to get this issue resolve? 

[Brant Schroeder]

@RASHMIRANJAN SAHU Welcome to the Atlassian community

Do you have collaborative editing turned on?  If so you need to take a look at this:

https://confluence.atlassian.com/doc/troubleshooting-collaborative-editing-858772087.html