The confluence page is down

Hi the community of confluence,

Our team confluence is down for all day. Could anyone give me some feedback?

https://barclaysjira.atlassian.net/wiki/spaces/IL/overview

2 answers

1 vote

Global status of Confluence as shown on https://status.atlassian.com/ shows that Confluence is up (I can work on my own Confluence instances).

I'd answer @Dave Mathijs 's questions. Are we sure that this has worked before?

Another thing to consider: if you haven't been using the Confluence site for a long period of time (6 months comes to mind), they disable the site.

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Everything works until yesterday. This shows Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

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1 vote

Hi @LiangHu

welcome to the Atlassian Community!

Are you on a Free or Standard Plan for Confluence?

Have you tried contacting Atlassian Support directly?

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Yes, I am on the free Plan. what is the phone I can directly get support?

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You cannot phone Atlassian, you need to click on the grey Contact Support button. But since you are not on a Standard Plan, you may not be entitled to direct support.

Has it always worked before?
Is this the first time this is happening?
Are you a Site Admin or Org Admin?

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Like • Kalin U likes this

This is the first time for us to meet this issue. Is there a way to upgrade a standard plan ?

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If you are the Organization Admin, you can go to the Administration page (admin.atlassian.com) find the free subscription for Confluence Cloud and Upgrade to Standard or Premium.