Team Members disappearing

[Andrea Montanaro]

Hey there! Some users disappeared from our open team. I've re-added a couple, but they keep disappearing. How to solve this, please? Is there a limit on the number of people that can fit a team? Thanks. 

[Andrea Montanaro]

They disappear from a specific team. We're over 70 people now. I found it at 55. Their accounts are up and running.

I remember adding people that aren't suddenly there anymore. Discovered it today while trying to add a newbie. Re-added at least 15 people again. Reload the page and the total number of members was 52. Re-added a couple of people again, and same thing.

[Jane Crampsey]

I have the same problem - users have access to the Product and a license assigned and yet when they are added to a team, they just disappear.

[Jack Brickey]

Hi @Andrea Montanaro , welcome to the community.

Could you explain further where these team members are disappearing from? Are the user accounts disappearing or are you saying that they disappear from a specific Confluence "team"? Where/how are they being added back?

[Jack Brickey]

@Andrea Montanaro , is it possible that someone removed them? I wonder if the Audit log shows anything? You can find this by clicking on the Cog and then Audit log in the left sidebar. If not I suggest contacting Atlassian Support.