Team Calendar is not updating to Google Calendar

[Catherine Foster]

Hi.  I've set up a Team Calendar and added a subscription URL to my Google Calendar.  However, updates to Team Calendar are not flowing through to Google.  If I delete and re-add the calendar URL to Google, I receive the updates as part of a new subscription.  Any ideas on why the updates aren't flowing through to Google?  Thank you. 

[Shannon Spaniol]

Hello Catherine,

Thank you for contacting us about this.

Can you tell me, how long after adding the events are you checking the calendar? It appears that there is a known issue with sync times and Google Calendar according to our documentation:

• Subscribe to Team Calendars from Google Calendar

Google Calendar refresh times are delayed. They range from 3 hours to 24 hours. (More information: TEAMCAL-458).

If 24 hours passes and your events are still not displaying, then I would recommend you raise a support ticket with our team: Contact Support. I believe you might be on Confluence Cloud, so if this is the case, then we will be able to look at your logs and see if there is an issue there. If you are on Server, please let me know your Server version for both Confluence and Team Calendar.

Thank you and take care!

Regards,

Shannon

[Jessica Leibovitz-Uth]

Is there an update to this ticketed issue? I'm trying to roll this out to an internal team and they're extremely dissatisfied with the lag.