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System error when updating from Confluence server 7.19.7 to 8.5.2 LTS

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 12, 2023

After upgrading, Confluence fails to start with a License iconsistency error. When trying to load the page to enter the license, a system error occurs.

The path displayed under Cause , i.e.  '/template/simple/textarea.vm' does not exist - textarea.vm is located in  '/template/aui'.

Steos under (deleting plugin directories) were taken, but had no effect.

Any suggestions are appreciated.Screenshot from 2023-10-13 08-37-37.png

1 answer

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Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 18, 2023

Hi @A B  and welcome,

please try again to download inst folder. If it doesn't solve please raise a support request to Atlassian team


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