System error when updating from Confluence server 7.19.7 to 8.5.2 LTS

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October 12, 2023

After upgrading, Confluence fails to start with a License iconsistency error. When trying to load the page to enter the license, a system error occurs.

The path displayed under Cause , i.e.  '/template/simple/textarea.vm' does not exist - textarea.vm is located in  '/template/aui'.

Steos under https://jira.atlassian.com/browse/CONFSERVER-52749 (deleting plugin directories) were taken, but had no effect.

Any suggestions are appreciated.Screenshot from 2023-10-13 08-37-37.png

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Fabio Racobaldo _Herzum_
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October 18, 2023

Hi @A B  and welcome,

please try again to download inst folder. If it doesn't solve please raise a support request to Atlassian team https://support.atlassian.com/contact/#/

Fabio

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