Changing our server over to use LDAP authentication for Windows AD management of users and groups and made a mistake when changing group permissions. Previous config was using the Jira Directory to manage users/groups. Got LDAP setup and working, added users to the appropriate groups, and deactivated the Jira Directory.
Had a user report that they were not able to login and realized that I forgot to update the global permissions to allow access for the new groups. While there, I decided to also remove the old groups and add the new groups for admins. What I didn't realize is that unchecking the old group before adding the new group would lock me out.
I didn't save after removing the old group, I just unchecked the boxes for that group, then searched for the new group and when I clicked "Add" I got the error saying I didn't have permission.
Is there a way to fix this? I have a local admin account, but I can't find my password (I don't need to be chastised for that...I know how stupid I am for not putting that in my password manager).
You can use the method described in this KB to gain the sysadmin access. Note that you will have to restart application twice: once after you add the parameter and second time to remove it and disable recovery mode.
Additionally, if you have database credentials or plugin which allows DB access from the application directly, you can fix this making changes to the database directly. You will just need then to flush caches and application will pick up changes in the DB.
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