Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

System Admin permissions removed accidentally

Changing our server over to use LDAP authentication for Windows AD management of users and groups and made a mistake when changing group permissions. Previous config was using the Jira Directory to manage users/groups. Got LDAP setup and working, added users to the appropriate groups, and deactivated the Jira Directory.

Had a user report that they were not able to login and realized that I forgot to update the global permissions to allow access for the new groups. While there, I decided to also remove the old groups and add the new groups for admins. What I didn't realize is that unchecking the old group before adding the new group would lock me out.

I didn't save after removing the old group, I just unchecked the boxes for that group, then searched for the new group and when I clicked "Add" I got the error saying I didn't have permission.

Is there a way to fix this? I have a local admin account, but I can't find my password (I don't need to be chastised for that...I know how stupid I am for not putting that in my password manager).

2 answers

1 accepted

You can use the method described in this KB to gain the sysadmin access. Note that you will have to restart application twice: once after you add the parameter and second time to remove it and disable recovery mode. 


Additionally, if you have database credentials or plugin which allows DB access from the application directly, you can fix this making changes to the database directly. You will just need then to flush caches and application will pick up changes in the DB.

Looks like this was what I needed. I actually found the article right after I posted the question, but since you also provided the article, I'm marking your answer as accepted.

1 vote

Hi @Paul Mata ,

me also done the same in my stage instance.

Please check the below link. it's much helped on that time 

Restore Passwords To Recover Admin User Rights 

Even though your answer was for Jira instead of Confluence, it is still the same basic process to get me where I needed to be.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

198 views 0 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you