Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Synchrony is not working after updating Confluence from 7.1.0 to 7.2.0 Edited

Hi,

today i updated our testinstallation of confluence to v7.2.0 as described in https://confluence.atlassian.com/doc/upgrading-confluence-4578.html#.

After the update confluence worked normal, then i updated the production installation.

After Logging into Confluence as admin i got the following SQL exception, i deleted bandana_unique_key from the database and installed the update again. The key was not generated so i guess this is by design!?

Now the problem is, that we can't create new pages, the error message is "After loading the editor an error happend" at the top right when creating a new page.

The status of synchrony is "Error". After disabling Synchrony it can't be enabled anymore.

The atlassian-synchrony.log doesn't contain up to date log entries.

System variable JRE_HOME points to c:\Program Files\Atlassian\Confluence\jre

File version of c:\Program Files\Atlassian\Confluence\jre\bin\java.exe: 8.0.202.8

Here is what i found in the atlassian-confluence.log:

2019-12-30 08:55:56,643 ERROR [Long running task: EnableTask] [confluence.util.longrunning.ConfluenceAbstractLongRunningTask] run Long running task "EnableTask" failed to run.
-- url: /rest/synchrony-interop/enable | referer: https://dvts-wiki/admin/confluence-collaborative-editor-plugin/configure.action | traceId: 9e7a870b58984fec | userName: admin
java.lang.NoClassDefFoundError: Could not initialize class oshi.software.os.windows.WindowsOperatingSystem
at oshi.SystemInfo.getOperatingSystem(SystemInfo.java:97)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.getConfluenceProcessId(DefaultSynchronyProcessManager.java:701)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.setupEnvironment(DefaultSynchronyProcessManager.java:391)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.trySetup(DefaultSynchronyProcessManager.java:709)
at com.atlassian.confluence.plugins.synchrony.bootstrap.DefaultSynchronyProcessManager.lambda$startProcess$1(DefaultSynchronyProcessManager.java:603)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

 

King regards

1 answer

Hi and a happy new year to everybody, does anybody know how to contact the atlassian support when nobody is answering in the community?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

463 views 24 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you