Support Cost Estimating

Michael Gonzales
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March 12, 2024

We currently have 2000 users within Confluence. We are trying to estimate how much support (Full time employees) are required for a user base this size ? This would include upgrades, user support, etc.

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Shawn Doyle - ReleaseTEAM
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March 12, 2024

It depends.

1 FTE could support that many, however, how needy are the users? are they supporting other tools?

Upgrades are not that labor intensive and if you only have one server/DC one FTE is sufficient. 

If they are hand-holding end users you may need a team.

Are they also supporting Jira? Or a CI/CD tool, Jenkins, Bamboo, etc, Artifactory, these are often loaded on the support teams.


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