Storage Taken up by unknown documents

[Joshua Schell]

Good day all,

My team currently has the free confluence plan and we do a lot of basic documentation with little to no file uploads. We currently ran into a problem with our storage saying that we are 8.5 gb out of 2.5 gb. I used a restful API to scrape the spaces sizes in bytes and the total is 18 301 081 bytes or 18.3 mb which is nowhere close to the stipulated storage size confluence it telling me. They are currently trying to charge me for the additional space we are apparently taking up. Anyone have any ideas? 

[Jack Brickey · Accepted solution]

Hi @Joshua Schell , can you do the following:

1. click on the 9-box grid in upper left
2. select administration 
3. Select products tab
4. select your site under Sites and products in left sidebar 
5. Select storage under Site settings in left sidebar 

what do you see there?

[Joshua Schell]

[Jack Brickey]

Ok, clearly, something has consumed a lot of storage space or something is amiss. Can you go into confluence, settings, general configuration, and look to see what your max attachment size is set to.

[Joshua Schell]

Currently set to 100mb

[Jack Brickey]

@Joshua Schell ,  what I suggest is to click on the recent drop down and look at the spaces over the past couple weeks. Once you're in there, you can click on the ... and select attachments. This might give some insight into what might be the cost of the storage usage. It could be that someone has added some video files. If you don't find any large files, then I would reach out to Atlassian support directly and select the billing option. This is the only option you have if you were on the free plan.

[Joshua Schell]

Thank you very much, I will proceed with the above