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Standardised Question and Answer Information Library

Miles Hawes
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February 27, 2024

I am looking to create a centralised information library which hosts regular requests for information queries received by my team and their standardised responses. I want this library to act as a central repository for the team almost like an FAQ. This would be filterable if possible. I am new to Confluence and keen to understand if and how this would be possible. 

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Dan Breyen
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February 27, 2024

Hi @Miles Hawes welcome to the community. This sounds like you would like to use a Confluence Space as a Knowledge Base.  You can have the title be the question and the answer and details in the article itself.  Here's a Data Center article that goes over the concept: use-confluence-as-a-knowledge-base 

Most of the cloud articles I found were for hooking up a Confluence site as a KB for JSM, which is what I do.  So I don't have a lot of details on using Confluence Standalone for a KB, but it should be doable.

Hope this helps.

Miles Hawes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 27, 2024

This is helpful thanks, Dan. I'll have an explore. 

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