Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Standard browser shortcuts blocked by Confluence?

I'm running macOS 10.14.6 and no matter what browser I use (Firefox, Edge (Beta), Chrome, and Safari), Confluence pages seem to block the standard "open location" (⌘L) and "hide" (⌘H) keystrokes.

I've searched through the community pages and cannot find much that would be helpful.

With the same browser window open I can create a new tab (that keystroke seems to work) and from there I can use the ⌘L or ⌘H keystrokes.

If it's pilot error, I'm willing to learn my the error of my ways. 

1 answer

1 accepted

0 votes
Answer accepted
Zak Laughton Atlassian Team Jan 15, 2020

Hi Tdvanyo!

I understand you're running into issues using keyboard shortcuts when focused on a browser window that has Confluence open. By default, ⌘ + H is a Mac shortcut that should hide the active window (Mac keyboard shortcuts), and ⌘ + L should put your cursor in the address bar (at least in Chrome and Firefox). Let us know if you're trying to accomplish something different with these shortcuts.

I wasn't able to reproduce this behavior on Confluence server, which leads me to believe there may be something else going on here blocking the shortcuts.

Here are some ideas for testing and narrowing down the issue:

  • You mentioned you cannot use the shortcuts on Confluence, but you can use them on a new tab. Are you able to use them on other websites?
  • To rule out any third-party plugins: Does this issue still happen when Confluence is running in Safe Mode? (Note: this will require restarting Confluence, and is best to try in a test instance if possible)

Thanks, Zak. I have since discovered that it does seem to depend on some plugin of the specific confluence page I’m on. Operating in a corporate environment with on-premise servers, but there are other spaces where the shortcuts are working as expected. 

I’ve not had time to try to figure out which plugin may be doing it. To be honest, not sure how to figure out all the plugins that are enabled for different spaces. 

I think this Is as far as I can take it for now. 

Like Zak Laughton likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What do you think is the most *delightful* Confluence feature? Comment for a prize!

- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...

408 views 23 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you