Some users are unable to login to Confluence

[Equipe Technique]

After backing up and then restoring the backups in a new environnement, only one user is able to connect to Confluence.

User mangement is done by a Jira instance, to which all users are able to connect.

Only one admin can connect to both Jira and Confluence. Another admin, in the same groups, can not connect to Confluence (message is "Sorry, an error occurred trying to log you in. Please try again.").

Jira backup and restore was done by internal XML backup + attachements copy/paste.

Confluence backup and restore was done by internal Zip backup, which was only restored after initially reconnecting the user management with the new Jira instance.

Old environnement: Windows Server 2012 R2, PostgreSQL

New environnement: two Windows Server 2016 machines (one for Jira, one for Confluence and PostgreSQL).

[AnnWorley · Accepted solution]

Hi! When you restore a site backup to a Confluence instance it overwrites the destination database, so the Jira User Directory that was set up before the import should have been overwritten since User Directories are stored in the database. Restoring a Site: 

Importing a site export file will:

Overwrite all existing Confluence content in your database.

Please try reconfiguring the Jira User Directory as described in: Connecting Confluence to Jira applications for User Management

I look forward to hearing how it goes.

Thanks.

[Equipe Technique]

Thanks for your help. After following the instructions from the link you provided, we have successful connexions from all our users.

I had only retored the Application links, not the "Jira user server" settings.

Regards,