Some members of my team cannot update cofluence whiteboard, the rest can

[Les Croasdaile]

Hi,

I have a weekly taskboard setup in Confluence using the new Whiteboards, 17 of the team can interact and update the boards and you can see them when interacting on the board.

I have 2 staff with the same permissions as the rest that are unable to update the boards, we cannot see any content they are updating.

Any idea why this might be please?

Cheers

Les

[Manoj Gangwar]

Hi @Les Croasdaile Welcome to the community!

Even though they have the same Confluence permissions, Whiteboards might have additional configurations for access. Double-check the specific permissions or settings for the Whiteboard to ensure their access is configured correctly.

Also, Verify their account settings in Confluence and compare with other users if they have been added in the same groups.

[Les Croasdaile]

Hi Manoj, None of that worked, they can access the boards but any information they update, only they can see the content and nobody else in the Team.  The last 2 users added to the whiteboards have this same behavior.  Strange, but would like to know a fix for this.  Cheers

[Em Ditchfield]

Hi Les and Maurice, 

I'm so sorry your teams are experiencing these issues. Is there any way you can raise a support ticket for this so that we can troubleshoot why this might be happening on your instances?

Thanks for raising this feedback,

Emily - Confluence PM

[Maurice Leimgruber]

Hi @Les Croasdaile 

I have the same problem.

We usually work on miro, but we tested Confluence Whiteboard and noticed this strange behaviour that after a while users only see part of the content and the board seem to drift into different offline versions.

So IMHO it can't be related to settings or user permissions, and is more of an as yet undiscovered area for improvement. Sorry for not being more useful with my answer.

Cheers, M

[Les Croasdaile]

Thanks Maurice,

There's def something quite not right with the sync and permissions in Confluence Whiteboards.

Let hope it get resolved soon

Have a good day

Les