Some Users are Unable to access "Saved for Later" under their Profile

[Myron Hampton]

Hello All,

Some of our users are reporting that they are unable to access their spaces under "Saved for Later." I and a few others are able to access our saved for later page and view our saved favorites. What could be the issue for some of these other folks?

They a presented with an error:

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Cause Exception ID: 4b4ef5f3-8a88-47ca-88ae-19b419d5bdf8

[Anthony Long Wu (Contractor)]

My instance is also returning this error on DC 8.5.5. We just upgraded from 7.13.9

[ITCS Team]

We're also seeing some users with this issue in Datacenter. 8.5.5

[ITCS Team]

Upgraded to 8.8.1 and it's now working for all my problem users.

[Allan Libby]

It looks like this may be fixed in a newer version? In looking through the release notes of 8.5.6, this is addressed in the first line of fixes.  8.7 seems to end at .2 but 8.8.0 was released the same day as 8.5.6 and also has the same fix, so I would suggest upgrading to that.

[Allan Libby]

We are encountering the same exact error with Data Center 8.5.5.

[VIKRAM SINGARAVELAN]

Yes, it was there in 8.5.5 and now for us 8.5.11 (LTS) as well.