Smartlink doesn't work

[Raphael Kösters]

Hi everyone,

normally, Confluence convert an inserted URL into a Smartlink. On some pages of mine this process works fine, but on some other it doesn't, so that only the URL is shown. I therefore can't choose the options "inline", "Card" etc. I don't press CTRL+Z, while Confluence does the conversion.

I insert URL from Airtable, which is supported by Confluence.

Any ideas?

Best Raphael

[Manon Soubies-Camy · Accepted solution]

Hi @Raphael Kösters,

Can you check if the page where the smartlink doesn't work is built with the new or old editor? If it's the old one, you should get a banner in edition mode suggesting to convert it to the new editor. Smartlinks only works when using the new editor.

Hope this helps,

- Manon

[Raphael Kösters]

Hi @Manon Soubies-Camy thanks for the hint which leads me to this article: Change-to-your-content-is-in-your-hands . The problem I described appears on my personal space, not on pages I created new. It seems, that my personal space was created, when the old editor was enabled. That would explain, why the Smartlink as a feature of the new editor doesn't work there. Confluence didn't convert pages created with the old editor to the new editor, so that in my case I can work with both editors, depending on which page I have to edit.

[Stavros_Rougas_EasyApps]

While generally URLs convert fine to Smartlinks they do not for the odd site like http://loom.com/ or http://imdb.com/.

We built an app called Link Manager to bulk convert links and users complained they these two do not work.

[Kishan Sharma]

Hi @Raphael Kösters If you paste a url in confluence page, it automatically converts it into smartlink. Is this happening for any new urls you are pasting or the existing one's ? For existing one's if you have changed the view to "Display URL" once, usually you don't get option to convert them again into Card or Inline view.

[Raphael Kösters]

Hi @Kishan Sharma thanks for your response. It is happening for both new and exisiting urls. @Manon Soubies-Camy gave a hint which directed me to the solution.

[Kishan Sharma]

ah yes, so only the pages which were created using old editor were having this issue and you got it working by converting them to new editor, great!

[Raphael Kösters]

yes, but unfortunately macros like {section}, {panel} or {column} ar not supported by the new editor

[Kishan Sharma]

ah yes, need to live with those cons :D