Site is already taken

[Deleted user]

Hello, I am trying to register for a free trial and states that my site name is already taken.  How can I claim the site?

[AnnWorley]

Hi David -

In most cases we cannot release an instance URL that has already been taken. In the off chance that the site you want has been deactivated, I opened a ticket for you in our support system. There you can privately share the desired URL and we can check it.

You should get an email from our portal shortly.

Thanks,

Ann

[Deleted user]

I think a previous employee of ours might of set up an account using our name.  Is there a way we can check for this?

[AnnWorley]

The support team taking care of your ticket can check for you, they have more access to the account details than I do. It would be inappropriate to post your colleague's name and the desired instance name on this public forum, but the ticket I opened for you is private so I encourage you to follow up there.

[Deleted user]

Great, thank you.  I have yet to receive that email for the portal so I am not sure how to access the private ticket. 

[AnnWorley]

Thanks for letting me know you haven't gotten the email. It is going to the same email address being used for this forum. (dkim@h******.org) Hopefully it isn't in your spam folder.

[Deleted user]

I checked my spam folder and there is nothing in there unfortunately.  The only emails I have been receiving are the updates to this thread.

[AnnWorley]

Interesting - I just commented on the ticket, was any email triggered?

[Deleted user]

Got it this time thank you!

[AnnWorley]

Got your comment on the ticket, you should be in good hands. :)