Setting up a new user

[Kimberly McCarty]

Hello,

I set up a new user in Confluence and I am unable to set her password without receiving this error.

A system error has occurred — our apologies!

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Cause

com.atlassian.user.EntityException: com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user 'cboylan' in directory 'Delegated LDAP Authentication'.
    at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdUserManager.alterPassword(EmbeddedCrowdUserManager.java:164)

caused by: com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user 'cboylan' in directory 'Delegated LDAP Authentication'.
    at com.atlassian.crowd.embedded.core.CrowdServiceImpl.updateUserCredential(CrowdServiceImpl.java:312)

caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to update user 'cboylan' in directory 'Delegated LDAP Authentication'.
    at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.updateUserCredential(ApplicationServiceGeneric.java:636)

This is a new user. I have looked through you community and not been able to find resolution.

Thank you,

Kimberly McCarty

402-304-3169

[Thiago Masutti]

Hi @Kimberly McCarty 
Welcome to the Atlassian Community.

This error indicates the target user already exists in the connected LDAP directory.

Therefore, the user should authenticate with the password registered in the LDAP, since you cannot change it from Confluence.

I hope that helps.

Kind regards,
Thiago Masutti

[Kimberly McCarty]

Thanks! That worked!!

Appreciate your knowledge,

Kimberly