Selecting part of the text in edit mode bugged

Andrea Mappoura September 6, 2023

Hello,

When in edit mode and selecting text with mouse, it auto-selects a bigger part of the document or even the whole document i.e. I select a sentence and it auto-selects the whole expand section. This is very frustrating, is anyone facing the same issue? Please advice on how to fix this bug.

Thank you.

 

4 answers

1 vote
janet.williams
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November 26, 2023

This is a huge issue when editing tickets - so frustrating.

0 votes
Skyanna Page
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September 8, 2023

I just started having this issue too this week where I try to highlight a single line to edit and it's expanding outside of my selection. It's making me look like an idiot when I'm sharing my screen during meetings and causing it to take way longer to make simple text updates.

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Laura Amaya
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September 7, 2023

Just adding here that I've been facing the exact same issue since yesterday when selecting any type of text in Jira issues. I do think something is going on. 

Andrea Mappoura September 7, 2023

We have noticed it after the recent Confluence update

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Alex Koxaras _Relational_
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September 7, 2023

Hi @Andrea Mappoura and welcome to the community,

I dont have this kind of problem on my instance. On edit mode, I select a word on the expand macro, and only this word is selected. A video/gif of your confluence's behaviour would be great to understand what's going on.

Andrea Mappoura September 7, 2023

Hi Alex,

Thank you for the quick reply.

Please find below a wetransfer link with a video recording of this bug:
https://wetransfer.com/downloads/05f9005a77f3e0d30219875b9e62fae020230907072714/87876b546c44f2a9f8aa8944e52e60b620230907072729/e58c8e

Alex Koxaras _Relational_
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September 7, 2023

@Andrea Mappoura are you on cloud or on server?

Andrea Mappoura September 7, 2023

On cloud

Alex Koxaras _Relational_
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September 7, 2023

Oook.. so:

  • Selecting text among cells, will cause the selection to expand to these selected cells (and not to their text). This is standard behavior and I don't see any problem with it.
  • The problem I do see is with the table nested inside an expand macro, and an image inserted in another expand macro. This seems like a bug alright.

For this bug you should create a support ticket on support.atlassian.com/contact. But I wouldn't hold my hopes that high to fix them. Everything is according to their bug policy and this seems pretty low.

Andrea Mappoura September 7, 2023

Thank you for your help Alex.

Regarding the first point, this indeed is not a problem.

However, the biggest issue that I am facing is when I select a specific text from a cell and it ends up selecting text from another cell or even a text/image from another expand macro. We select text for copy/delete purposes and this is very time consuming as we have to copy/delete text word by word.

Adam Heidbreder
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September 12, 2023

I mean, the frustrating part is that this was working.

It's frustrating that now it doesn't, and I have to figure out another option.

Evelyn Fisher
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September 13, 2023

Agree, I've been experiencing this issue for about a month and it's really frustrating, makes editing almost unusable. My recap: when you are highlighting text, it will force selection of a large section of text ABOVE what you have selected, so you can't delete a section for example. Applies to text paragraphs, numbered lists, and bullet lists.

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Evelyn Fisher
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September 13, 2023

@Alex Koxaras _Relational_ I think you misunderstood the impact and priority of the issue. Also, many accounts do not have the ability to open tickets directly. Can you or someone from Atlassian help with this bug and making sure it's reported?

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Intis Kalnins
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January 28, 2024

Noting that this issue is now occurring for several members of my team as of January 2024.

  • Open edit mode
  • Attempt to mouse drag highlight bulk text

The ticket then scrolls to the bottom of the comments and when I scroll back to the Description field, everything down from where my mouse click occurred has now been highlighted.

Jared Koreski
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February 8, 2024

I can confirm this happens on Windows / Chrome as of Feb 2024 but NOT MS Edge.  A more detailed breakdown of how to replicate the bug:


-On the issue detail page, click the edit button for the description field.
-Enter so much text or hit enter until the description field shows a scroll bar.

-Try selecting text with your mouse.  The entire page scrolls to the bottom.

The bug does not happen if the scroll bar in the description field isn't enabled.
The bug does not happen at all when using Microsoft Edge.

This is specifically a bug in Google Chrome.

Amanda Muir
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February 12, 2024

New Info and Possible Workaround

New Info:
 

  • Browers: We've started seeing the same issue at our organization. It occurs for me in Chrome and Edge. However, my colleague only has the issue in Edge.
  • UIs: We have also noted that the issue only seems to occur on the ticket page itself. When editing a ticket in the "Create" or "Edit" Modal UIs we do not experience the issue.
  • Editor Types: I have noted that (at least for us) the issue only happens in Editor when using the Text Editor, not the Visual Editor.

Workarounds: 

For those of us being hit by this bug we seem to have two options right now:

  • Try switching from the Text Editor to the Visual Editor (or vice versa).
    • Cons: Switching from one editor to another may be harder for some, especially so for those unfamiliar with code or Markdown, who may find the Text Editor to be much harder to understand than the Visual Editor.
  • Edit the ticket info in the Create/Edit modal, not on the Full Ticket screen itself.
    • Cons: It's a much smaller UI and makes working on longer tickets far more difficult.

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