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Search not working - can't reindex

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 04, 2023

When I type in the search field, auto-complete suggests appropriate pages, but when I submit the search there are never any results found.

Results are also not returned in the API

I've found many places issues that suggest re-indexing, but we do not have that option, just a box that says "Temporarily, currently only sysadmin can change indexing language and reindex all documents. Contact Atlassian Support if you need help."

We do not get support because we're on the free plan.

Any other suggestions?

Screenshot 2023-10-04 at 8.44.07 AM.pngScreenshot 2023-10-04 at 8.57.01 AM.pngScreenshot 2023-10-04 at 8.50.32 AM.png

1 answer

0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 06, 2023

Hi @jeremy and welcome,

reindexing is not allowed in a cloud instance (just for Server/DataCenter). It should be performed through an internal job. If you need to run a manual reindexing you need to raise a support request here.

Hope this helps,


I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 06, 2023

thank you for the response, however I cannot create a support ticket because we're on a free plan. that link just tell me to ask the community.

Can you think of any other ways to solve search issues that don't involve a re-index?

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