Search error

Oleksandr Sheshliuk October 6, 2023
Good afternoon,

When I use search in Confluence, I always get the following error:1.png
after clicking on "Search" I get this page:2.png and after clicking on "Refresh page" everything seems to work fine: 3.png

It doesn't matter what language to search in, Russian or English. What can it be and how to fix it?

1 answer

1 vote
Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 6, 2023

Hi @Oleksandr Sheshliuk in my space, I made a page that has part of its name in brackets and I'm able to search on it without issues.  I do know that I've had browser issues when the page translates back and forth.  

I took a quick look at Atlassian's jira site (jira.atlassian.com) for something similar and didn't find anything.

Does it happen with different browsers?  (Chrome, Edge, Firefox)  Is it a problem on multiple PCs or different users?  

That would at least eliminate a few variables.  Are there any more details that you can provide?  

Oleksandr Sheshliuk October 9, 2023

Good afternoon Dan,

Thank you for your feedback.

Yes, this problem is observed on different browsers, different users, whether we use Mozilla Firefox, Opera or Google Chrome, as well as on different devices.

Oleksandr Sheshliuk October 11, 2023

@Dan Breyencan you help me?

Dan Breyen
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

If you search for other articles, does it find them?  Is the issue with the brackets?  If you create another article without the brackets, does it find it.  

I looked a little further in Atlassian's Jira site.  I think your issue probably falls within some of these: CONFCLOUD-71552 CONFCLOUD-70052 CONFCLOUD-73816 CONFCLOUD-65833 

I would suggest voting for and watching them for future update.  You could also put a comment on them as to how this affects your workflows if you'd like.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events