Running into a timeout request in confluence html-include

Hi community,

We are running into a problem when one our of confluence users tryies to incldue a HTML webpage in a confluence page using the html-include plugin.

We have checked that the website and port is in our whitelist: *<website address>.net:7001/*

We can telnet into the client server (from confluence server), curl the website (from confluence server) and view the page from a web browser (personal PC).

The confluence logs state the same thing that the web page says which is:

Error rendering macro 'html-include' : com.atlassian.renderer.v2.macro.MacroException: com.atlassian.confluence.macro.MacroExecutionException: org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 20000 ms

As you can see, we have even changed our default timeout settings to 20000 ms.

Any ideas?

1 answer

1 accepted

This turned out be an issue with the site we are trying to include not being behind SSL. Putting it behind a SSL certified end point resolved it for us.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

434 views 18 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you