Run xml backup with ip within an sso environment

This question is in reference to Atlassian Documentation: Manually Backing Up the Site

I want to run the manual xml backup using the ip address of the server to bypass the timeout (because our instance is so large.) But, we have an sso. How can I bypass the sso and get into the ip addresses login without disabling the sso sign in feature for everyone else?

1 answer

1 accepted

This widget could not be displayed.

Kevin,

I don't think if there is a timeout then it is an issue with SSO. You can also try with local admin account but if there is a timeout then it is probably due to some capacity issues of the server. I would recommend looking at the log file to understand the possible causes. Usually increasing JVM memory helps but the exact cause of the timeout needs to be understood.

If that doesn't help then you can raise a support request with Atlassian at https://support.atlassian.com/ and they can analyse the log for you and recommend possible resolution.

Ravi

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 17, 2018 in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

549 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you