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Restricted access issues on confluence page

Hi, I have added my team members on our confluence pages and set the settings to "Restricted" for them to view/edit. They are unable to edit, but I do see their name under permissions on that page. Why is this happening? Thank you.

2 answers

2 accepted

2 votes
Answer accepted
Brant Schroeder Community Leader May 19, 2022

@Bhavana Gummadavelli Welcome to the Atlassian community

Couple of questions. 

Do they have access to the space that the page is in?  They need this to view or edit a page in that space.

Does the page that you provided access to have a parent page?  It that page has a parent page does the parent page have restrictions?  If it does you will need to make sure they have the proper permissions on the parent page since it is inherited.  See information below from:

"Anyone" isn't always a straightforward term to understand. This is because view restrictions are inherited from parent pages to child pages. If your page's parent page has restrictions around who can view it, then your page inherits that, which means that "Anyone" on your page really means "Anyone who isn't restricted from viewing any of the parent pages".

You can tell if your page is inheriting restrictions from any of its parent pages by looking for the content There are inherited view restrictions, which can be found under the restrictions window's dropdown menu and above the user name search bar. If there are no inherited view restrictions, no content will appear there.

The same concept applies to restrictions at the space level. Let's say everyone at your organization uses Confluence, but the space your team uses can only be viewed by the members of your team. In this scenario, because your page inherits that space restriction, your page's setting of "Anyone can view and edit" really means "Anyone on your team who has space access can view and edit."

1 vote
Answer accepted
Ollie Guan Community Leader May 19, 2022

Hi @Bhavana Gummadavelli ,

Whether this user been granted permission to add pages to the space?


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